Avaya OneCloud CCaaS
Experiences that matter.
Overview
Avaya OneCloud CCaaS is a comprehensive cloud contact center solution that provides businesses with the tools they need to deliver exceptional customer experiences. It offers a wide range of capabilities, including omnichannel engagement, AI-powered self-service, and workforce engagement management. Avaya OneCloud CCaaS is designed to be flexible and scalable, allowing businesses to adapt to changing customer needs and market conditions. It is part of the broader Avaya OneCloud platform, which also includes unified communications and collaboration solutions.
✨ Key Features
- Omnichannel Customer Engagement
- AI-powered Self-service and Automation
- Workforce Engagement Management
- Advanced Analytics and Reporting
- Integration with Avaya OneCloud UCaaS
- Composable platform with APIs
🎯 Key Differentiators
- Strong heritage and expertise in the contact center market
- Hybrid cloud options for businesses transitioning from on-premise
- Composable platform that allows for customization and flexibility
Unique Value: Avaya OneCloud CCaaS helps businesses create experiences that matter for their customers and employees with a flexible, scalable, and innovative cloud contact center solution.
🎯 Use Cases (3)
✅ Best For
- Migrating from on-premise to cloud contact center
- Improving customer satisfaction with AI-powered self-service
- Increasing agent productivity with a unified desktop
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses with basic needs and limited budgets
- Companies looking for a simple, out-of-the-box solution with minimal customization
🏆 Alternatives
Avaya's deep industry experience and its ability to support hybrid cloud deployments are key advantages for large enterprises that are migrating from legacy on-premise systems.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
🔄 Similar Tools in Contact Center Software
Five9
Cloud-based contact center software that provides a suite of tools for inbound, outbound, and blende...
Genesys Cloud CX
An all-in-one cloud contact center solution for orchestrating personalized customer and employee exp...
Talkdesk
A cloud-native contact center platform that leverages AI and automation to improve customer satisfac...
NICE CXone
A unified cloud customer experience platform that helps businesses manage and analyze customer inter...
RingCentral Contact Center
A cloud-based omnichannel contact center solution that integrates with RingCentral's unified communi...
Amazon Connect
A highly scalable and customizable cloud contact center service from Amazon Web Services (AWS)....