Calabrio ONE
The workforce performance suite.
Overview
Calabrio ONE is a comprehensive workforce performance suite that helps contact centers to unlock the full potential of their agents. It provides a unified set of tools for call recording, quality management, workforce management, and voice-of-the-customer (VoC) analytics. By bringing these capabilities together in a single platform, Calabrio ONE enables businesses to gain a deeper understanding of customer interactions, improve agent performance, and optimize contact center operations. The platform is designed to be user-friendly and is available in the cloud, on-premise, or in a hybrid environment.
✨ Key Features
- Call Recording and Screen Capture
- Quality Management and Agent Coaching
- Workforce Management (Forecasting, Scheduling, Adherence)
- Speech, Desktop, and Text Analytics
- Performance Dashboards and Reporting
🎯 Key Differentiators
- Unified suite for workforce performance
- User-friendly and intuitive interface
- Flexible deployment options (cloud, on-premise, hybrid)
Unique Value: Calabrio ONE helps contact centers to unlock the full potential of their workforce with a unified and easy-to-use suite of tools for workforce performance.
🎯 Use Cases (4)
✅ Best For
- Improving agent productivity and adherence to schedule
- Increasing customer satisfaction by improving the quality of interactions
- Identifying and addressing the root causes of customer issues
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that only need a basic call recording solution
- Companies looking for a full-featured CCaaS platform with omnichannel routing
🏆 Alternatives
Calabrio ONE's focus on a unified and user-friendly experience for workforce optimization sets it apart from competitors that may have more complex or siloed solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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