Datto Autotask PSA
AI-powered PSA software designed for growth and built to adapt.
Overview
Datto Autotask PSA is a cloud-based professional services automation platform designed for IT service providers. It combines service desk, project management, account management, and billing into one application, enabling data-driven decisions and improving service, productivity, and profitability. [13, 15]
✨ Key Features
- Service Desk & Ticketing
- CRM & Account Management
- Project Management
- Time & Expense Tracking
- Billing & Invoicing
- SLA Management
- Inventory & Procurement
🎯 Key Differentiators
- Strong integration with Datto's RMM and BCDR products.
- AI-powered features for service delivery.
- User-friendly interface and customizable dashboards.
Unique Value: Offers a singular, intelligent view of the entire business, from service desk to billing, tightly integrated with Datto's suite of MSP tools.
🎯 Use Cases (3)
✅ Best For
- Centralizing MSP business operations.
- Automating ticketing and service delivery workflows.
- Integrating RMM and PSA for a unified technician experience.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Very small MSPs who might find the feature set extensive.
- Companies not focused on IT service delivery.
🏆 Alternatives
Considered more intuitive by some users compared to ConnectWise, with a strong focus on the unified RMM-PSA experience.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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