Desk365
AI-powered helpdesk ticketing system.
Overview
Desk365 is an AI-powered help desk and ticketing system designed to optimize ticket resolution and streamline customer support processes. It offers features like AI-generated ticket responses, a unified inbox, automation, and omnichannel support. A key differentiator is its deep integration with Microsoft Teams, allowing support agents to manage tickets and collaborate directly within the Teams environment.
✨ Key Features
- AI-Powered Ticket Responses
- Unified Inbox
- Deep Microsoft Teams Integration
- Automation & Workflows
- Service Level Agreements (SLAs)
- Knowledge Base
- Custom Reporting & Analytics
🎯 Key Differentiators
- Native, deep integration with Microsoft Teams
- Strong focus on AI for ticket responses and automation
- Affordable pricing with a free tier
- Modern and clean user interface
Unique Value: Enhances productivity by bringing a full-featured, AI-powered help desk directly into Microsoft Teams, eliminating the need to switch between applications.
🎯 Use Cases (4)
✅ Best For
- Resolving support tickets entirely within Microsoft Teams channels and chats
- Using AI to generate quick, contextual replies for agents
- Automating ticket assignment using round-robin rules
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not using Microsoft Teams or the Microsoft 365 ecosystem
- MSPs needing RMM or full PSA functionality
🏆 Alternatives
While other help desks offer Teams integrations, Desk365 is built to live inside Teams, providing a more seamless and native experience. Its AI features are a core part of the product, not just an add-on.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: Up to 3 agents, basic ticketing within Teams.
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