Freshchat
Modern messaging software for sales and customer engagement teams.
Overview
Freshchat is a modern messaging software built for teams who want to proactively engage with customers. It offers a mix of live chat, AI-powered chatbots, and campaign features to help businesses convert visitors and delight users. It can be used as a standalone product or as part of the larger Freshworks ecosystem for a unified customer experience.
✨ Key Features
- Live Chat
- AI-powered Chatbots
- Proactive Campaigns
- Message Channels (WhatsApp, Apple Business Chat, etc.)
- Intelligent Message Routing
- Co-browsing
- Help Center Integration
🎯 Key Differentiators
- Native integration with the Freshworks ecosystem (Freshdesk, Freshsales)
- Strong focus on omnichannel messaging beyond just web chat
- Generous free tier and affordable paid plans
Unique Value: Freshchat provides a unified, AI-powered messaging solution that seamlessly connects businesses with customers across web, mobile, and popular social channels, all within the integrated Freshworks ecosystem.
🎯 Use Cases (4)
✅ Best For
- Engaging website visitors with targeted, proactive messages
- Automating lead qualification with AI bots
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Individuals or very small teams looking for a completely free solution
🏆 Alternatives
Compared to standalone chat tools, Freshchat offers a more holistic conversational platform. Its key advantage is the tight integration with other Freshworks products, creating a unified customer record and agent experience.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: Up to 10 agents, 100 contacts.
🔄 Similar Tools in Chat Widget Software
LiveChat
AI-powered customer service platform with live chat, chatbot, and help desk features....
Tidio
All-in-one customer service platform with live chat, Lyro AI chatbot, and ticketing for small busine...
HelpCrunch
Combines live chat, email marketing, help desk, knowledge base, and popups in one platform....
Tawk.to
A completely free live chat application with ticketing, a knowledge base, and optional hired agents....
Drift
A conversational marketing and sales platform that uses AI to connect businesses with buyers in real...
Intercom
A complete, AI-first customer service platform for engaging and supporting customers through persona...