Freshdesk Contact Center
A modern, cloud-based phone system for your business.
Overview
Freshdesk Contact Center (formerly Freshcaller) is a cloud-based phone system that helps businesses to set up and manage their call center operations with ease. It is part of the Freshworks ecosystem of business software, which allows for seamless integration with other Freshworks products like Freshdesk and Freshsales. Freshdesk Contact Center offers a range of features, including multi-level IVR, call routing, call recording, and real-time dashboards. It is designed to be intuitive and affordable, making it a popular choice for small and medium-sized businesses.
✨ Key Features
- Cloud-based Phone System (VoIP)
- Multi-level IVR
- Smart Escalations and Call Routing
- Call Recording and Monitoring
- Real-time Dashboards and Analytics
- Integration with Freshworks products
🎯 Key Differentiators
- Affordable pricing with a free tier
- Ease of use and intuitive interface
- Seamless integration with the Freshworks ecosystem
Unique Value: Freshdesk Contact Center provides an easy-to-use and affordable cloud phone system that helps businesses of all sizes deliver exceptional customer service.
🎯 Use Cases (3)
✅ Best For
- Setting up a call center quickly and easily
- Improving customer support with features like IVR and call routing
- Gaining insights into call center performance with real-time analytics
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large enterprises with very complex and high-volume contact center needs
- Companies requiring advanced workforce optimization or AI-powered features
🏆 Alternatives
The combination of a free tier, affordable pricing, and tight integration with the Freshworks suite makes Freshdesk Contact Center a compelling option for SMBs, especially when compared to more expensive or complex solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: For up to 100 agents, with limited features.
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