Freshworks CRM for Healthcare
Deliver personalized patient experiences.
Overview
Freshworks CRM (formerly Freshsales) offers a solution tailored for healthcare providers to manage the entire patient lifecycle. It helps organizations capture patient inquiries, automate communications, get a 360-degree view of patient interactions, and improve overall engagement, all within a HIPAA-compliant framework.
✨ Key Features
- 360-Degree Patient View
- HIPAA-Compliant Communication
- AI-Powered Chatbots
- Appointment Management
- Marketing Automation
- Sales Pipeline Management
🎯 Key Differentiators
- User-friendly interface
- Integrated suite of products (Sales, Marketing, Support)
- AI-powered features (Freddy AI) included in lower tiers
Unique Value: Delivers an easy-to-use, all-in-one CRM platform with powerful AI features that helps healthcare organizations provide a modern, personalized patient experience.
🎯 Use Cases (4)
✅ Best For
- Using AI chatbots on the website to answer patient queries and book appointments
- Creating automated email and SMS campaigns for patient follow-ups
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Clinical data storage (not an EHR)
- Medical billing
🏆 Alternatives
Simpler to implement and use than Salesforce, while offering a more unified sales and marketing platform than some competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: Contact management, built-in chat, email, and phone.
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