Grain
The AI-powered meeting recording tool that helps you understand and share the voice of your customer.
Overview
Grain is an AI-powered tool designed to help teams capture, understand, and share insights from customer meetings, such as sales calls, user interviews, and customer success check-ins. It records and transcribes meetings, allowing users to create and share video highlights of key moments. The platform aims to build a customer knowledge library that can be used across the organization.
✨ Key Features
- Automated meeting recording and transcription
- Create and share video clips (Highlights)
- AI-powered summaries and insights
- Collaborative note-taking
- Integrations with Slack, Salesforce, and Notion
- Shared team libraries and collections
🎯 Key Differentiators
- Focus on creating a 'single source of truth' from customer conversations
- Strong workflow for user researchers and product teams
- Ability to create 'stories' by stitching multiple clips together
Unique Value: Turns customer conversations into a company's most valuable asset by making them easy to capture, find, and share.
🎯 Use Cases (4)
✅ Best For
- Product teams creating highlight reels of user feedback to share with stakeholders
- Sales managers using call clips for training and coaching new reps
- Marketing teams sourcing customer testimonials directly from conversations
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Users who need certified, high-accuracy legal or medical transcription
- Individuals looking for a simple, offline file transcription tool
🏆 Alternatives
More focused on the research and product feedback use case than sales-oriented tools, with features tailored to sharing qualitative data.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
Free tier: 20 total meetings stored, 5 seats.
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