Olark
The most simple live chat software on Earth.
Overview
Olark is a live chat software designed to be simple to set up and use. It helps businesses talk to customers on their website to increase sales, provide support, and gather feedback. Olark emphasizes its ease of use, powerful chat automation features (Co-pilot), and searchable transcripts that provide valuable data and insights into customer needs.
✨ Key Features
- Live Chat
- Co-pilot (Chatbot Automation)
- Customizable Chatbox Forms
- Real-time Reporting
- Searchable Transcripts
- Visitor Insights
- Offline Messaging
🎯 Key Differentiators
- Simplicity and ease of use
- Focus on collecting actionable customer data
- Co-browsing feature for hands-on support
Unique Value: Olark makes live chat simple, providing an easy way for businesses to talk to customers in real-time and gather valuable data to improve their products and services.
🎯 Use Cases (4)
✅ Best For
- Making it easy for small teams to start offering live chat without extensive training
- Using chat transcripts to identify common customer pain points and questions
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large enterprises needing a full customer service platform with ticketing and a knowledge base
- Companies looking for advanced, human-like AI chatbots
🏆 Alternatives
Unlike more complex platforms, Olark focuses on doing one thing well: live chat. It's easier to set up and manage than all-in-one suites, making it ideal for teams who want a dedicated, no-fuss solution.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Pro tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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