Salesforce B2B Commerce Cloud
The B2B commerce platform for customer-centric companies.
Overview
Salesforce B2B Commerce Cloud is a cloud-native commerce platform that is deeply integrated with the Salesforce CRM. It is designed to help businesses create personalized, B2C-like experiences for their B2B customers. With features like customer-specific pricing, quick ordering, and AI-powered recommendations, Salesforce B2B Commerce Cloud enables businesses to streamline their sales processes and build stronger customer relationships.
✨ Key Features
- Built on the Salesforce platform
- Personalized buying experiences
- AI-powered insights and recommendations
- Order management and fulfillment
- Self-service account and order management
- Integration with Salesforce CRM and other Salesforce clouds
🎯 Key Differentiators
- Native integration with Salesforce CRM
- AI-powered personalization
- Focus on the entire customer lifecycle
Unique Value: Salesforce B2B Commerce Cloud provides a unified platform for managing all customer interactions, from marketing and sales to commerce and service.
🎯 Use Cases (3)
✅ Best For
- Creating a single view of the customer across sales, service, and commerce
- Leveraging CRM data to personalize the B2B buying journey
- Automating sales and service processes
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies that do not use Salesforce CRM
- Businesses looking for a standalone ecommerce solution
🏆 Alternatives
Unlike standalone ecommerce platforms, Salesforce B2B Commerce Cloud is natively integrated with the world's leading CRM, providing a single source of truth for all customer data.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier Success Plan tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
🔄 Similar Tools in B2B E-commerce
Shopify Plus
A hosted enterprise ecommerce platform for high-volume merchants....
BigCommerce
A leading SaaS ecommerce platform for fast-growing and established brands....
Adobe Commerce (Magento)
A highly flexible and scalable open-source ecommerce platform....
OroCommerce
An open-source B2B ecommerce platform with a built-in CRM....
Salesforce Commerce Cloud
A cloud-based commerce platform that is part of the Salesforce ecosystem, offering AI-powered person...
SAP Commerce Cloud
An enterprise-grade ecommerce platform for B2B, B2C, and B2B2C....