Tidio
A better way to connect with your customers.
Overview
Tidio is a customer communication platform that combines live chat, chatbots, and email marketing to help businesses connect with their customers. While its primary focus is on real-time communication, Tidio also offers abandoned cart recovery features. Through its chatbot functionality, Tidio can engage with visitors who are about to leave the site, offering assistance or discounts to encourage them to complete their purchase. It can also send automated emails to customers who have abandoned their carts.
✨ Key Features
- Live Chat
- Chatbots
- Abandoned Cart Bots
- Email Marketing
- Visitor Tracking
- Canned Responses
🎯 Key Differentiators
- Combination of live chat, chatbots, and email marketing in one platform
- Easy-to-use interface
- Affordable pricing with a generous free plan
Unique Value: Tidio enables businesses to proactively engage with customers on their website to prevent cart abandonment and provide instant support, all within a single, affordable platform.
🎯 Use Cases (4)
✅ Best For
- Using a chatbot to offer a discount to a visitor who is showing exit-intent on the checkout page
- Sending a follow-up email with a link to the abandoned cart after a chatbot conversation
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that need a standalone, high-volume email marketing platform
- Companies looking for advanced CRM features
🏆 Alternatives
Compared to dedicated abandoned cart recovery tools, Tidio offers a more holistic approach by focusing on real-time customer engagement to address the root causes of cart abandonment.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (NA tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: Up to 50 live chat conversations and 100 chatbot triggers per month
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