UJET
The world's most advanced cloud contact center.
Overview
UJET is a cloud-native contact center platform that is designed for the modern, mobile-first world. It takes a unique approach by leveraging the native capabilities of smartphones to create rich, immersive customer experiences. With UJET, customers can share photos, videos, and screenshots with agents, and agents can verify a customer's identity using their phone's biometric sensors. The platform provides a single, unified interface for agents to handle all channels, and it uses AI to automate tasks and provide real-time insights.
✨ Key Features
- Smartphone-centric, Digital-first Engagement
- Multimedia Sharing (Photos, Videos, Screenshots)
- Biometric Identity Verification
- Unified Omnichannel Agent Desktop
- AI-powered Automation and Intelligence
- SmartActions for in-app support
🎯 Key Differentiators
- Unique smartphone-centric approach
- Focus on modern, digital-first customer experiences
- High customer satisfaction and ease of use
Unique Value: UJET helps businesses deliver the world's most advanced customer experiences by leveraging the power of the smartphone and a modern, cloud-native platform.
🎯 Use Cases (4)
✅ Best For
- Reducing customer effort with in-app, contextual support
- Improving first contact resolution with multimedia sharing
- Enhancing security with biometric identity verification
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses with a primarily voice-centric, traditional contact center model
- Companies that do not have a strong mobile presence
🏆 Alternatives
UJET's focus on leveraging the native capabilities of smartphones to create rich, contextual customer interactions is a key differentiator from more traditional, voice-centric contact center solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
🔄 Similar Tools in Contact Center Software
Five9
Cloud-based contact center software that provides a suite of tools for inbound, outbound, and blende...
Genesys Cloud CX
An all-in-one cloud contact center solution for orchestrating personalized customer and employee exp...
Talkdesk
A cloud-native contact center platform that leverages AI and automation to improve customer satisfac...
NICE CXone
A unified cloud customer experience platform that helps businesses manage and analyze customer inter...
RingCentral Contact Center
A cloud-based omnichannel contact center solution that integrates with RingCentral's unified communi...
Amazon Connect
A highly scalable and customizable cloud contact center service from Amazon Web Services (AWS)....