Userlike
The Customer Messaging Platform for Sales and Support.
Overview
Userlike is a unified messaging solution that allows businesses to chat with their customers via website chat, WhatsApp, Facebook Messenger, and more. Based in Germany, Userlike places a strong emphasis on GDPR compliance and data privacy. It offers a sophisticated feature set designed for professional sales and support teams, including smart routing, chatbots, and integrations with various business tools.
✨ Key Features
- Website Messenger
- Messaging Apps (WhatsApp, Facebook, etc.)
- Chatbots & AI Automation
- Proactive Chat
- Smart Routing
- Analytics
- GDPR Compliance
🎯 Key Differentiators
- Strong commitment to data privacy and GDPR compliance, with EU-based hosting.
- High-quality, user-friendly interface for agents.
- Focus on providing excellent customer service as a company.
Unique Value: Offers a secure, GDPR-compliant, and user-friendly platform for managing all customer messaging channels, backed by a commitment to data privacy.
🎯 Use Cases (4)
✅ Best For
- Providing GDPR-compliant live chat for European businesses
- Managing WhatsApp and website chat conversations in a single platform
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses looking for the cheapest possible solution
- Companies outside of Europe that do not prioritize GDPR compliance
🏆 Alternatives
Provides a stronger data privacy posture than many US-based competitors, making it a safer choice for businesses operating under strict regulations like GDPR.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Corporate tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: 1 seat, 1 widget, core messaging features.
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