BMC Helix ITSM
The next generation of enterprise service management.
Overview
BMC Helix ITSM is a powerful, enterprise-grade IT Service Management solution that delivers predictive and proactive service management. Built on decades of industry experience, it provides a comprehensive set of ITIL-aligned capabilities, including change, incident, asset, and service request management. The platform is infused with AI and machine learning to enhance user experience, automate processes, and provide intelligent insights for IT operations.
✨ Key Features
- Intelligent, AI-driven Ticketing
- Proactive Problem Management
- Automated Change Management
- Comprehensive IT Asset Management (ITAM)
- Service Request Management & Catalog
- Containerized, cloud-native architecture
- Integration with BMC Helix Discovery and Operations Management
🎯 Key Differentiators
- Long-standing leader in the enterprise ITSM market.
- Deep integration with BMC's AIOps and Discovery platforms.
- Advanced AI and cognitive capabilities.
- Choice of multi-cloud, hybrid, or on-premise deployment.
Unique Value: Delivers an intelligent, predictive, and engaging service management experience that helps enterprises move from reactive ITSM to a proactive, AIOps-driven model.
🎯 Use Cases (4)
✅ Best For
- Large, complex enterprises, particularly those in highly regulated industries.
- Organizations seeking a powerful, AI-driven platform for service and operations management.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small to medium-sized businesses due to cost and complexity.
- Teams looking for a lightweight, easy-to-deploy help desk.
🏆 Alternatives
Offers deep, native integration with a broader IT Operations Management (ITOM) and AIOps suite (BMC Helix) compared to competitors, providing a more holistic view of the IT landscape.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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