EasyVista EV Service Manager
Intelligent Service Automation.
Overview
EasyVista EV Service Manager is a mature and robust IT Service Management (ITSM) platform that helps organizations automate and manage service delivery for both IT and non-IT services. It is known for its codeless configuration, allowing for easy customization of workflows, forms, and portals. The platform supports the entire service lifecycle, from service request and incident management to asset and financial management, enabling a more efficient and user-centric service experience.
✨ Key Features
- Codeless Process & Workflow Design
- Incident, Problem, Change Management
- Service Catalog & Request Management
- IT Asset Management (ITAM)
- Self-Service Portal
- AI-powered Virtual Agents
- Dashboards & Reporting
🎯 Key Differentiators
- Codeless platform allows for easy customization without development resources.
- Strong focus on user experience and mobile accessibility.
- Integrated ITSM and ITAM capabilities.
- AI and automation features to improve efficiency.
Unique Value: Delivers a powerful and easy-to-customize ITSM solution that enables organizations to automate service delivery and adapt to business needs without requiring technical expertise.
🎯 Use Cases (4)
✅ Best For
- Mid-market to enterprise organizations that require a flexible, codeless ITSM platform.
- Companies looking to extend service management practices beyond IT to other departments.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small teams needing a very simple, plug-and-play help desk.
- MSPs requiring a multi-tenant RMM/PSA solution.
🏆 Alternatives
Offers a more flexible and codeless configuration experience compared to more rigid, code-heavy enterprise platforms, allowing for faster implementation and lower total cost of ownership.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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