Freshdesk
Delight your customers and win them for life.
Overview
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It combines ticketing, self-service, and reporting into one simple platform.
✨ Key Features
- Omnichannel Support (Email, Phone, Chat, Social)
- AI-powered features (Freddy AI)
- Ticketing System
- Self-service portal and knowledge base
- Automation and Workflows
- Reporting and Analytics
- Team Collaboration Tools
🎯 Key Differentiators
- User-friendly interface
- Generous free plan
- Strong value for money in paid tiers
- Integrated suite of Freshworks products
Unique Value: Offers a powerful, intuitive, and cost-effective help desk solution that is easy to set up and use, making it accessible for businesses of all sizes to provide excellent customer support.
🎯 Use Cases (3)
✅ Best For
- Managing high volumes of support tickets
- Automating repetitive support tasks
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies needing deep CRM integration out-of-the-box
🏆 Alternatives
Provides a more user-friendly experience and better value at lower price points compared to Zendesk, with a robust free plan that is highly attractive for startups.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Up to 10 agents
🔄 Similar Tools in Helpdesk
Zendesk
A service-first CRM company that builds software designed to improve customer relationships....
Help Scout
A help desk software designed for customer support teams, focusing on personal and human-centric int...
Zoho Desk
Omnichannel customer service software to help businesses deliver better customer experiences....
Jira Service Management
An IT service management (ITSM) solution designed for IT, dev, and business teams....
Tidio
A customer experience platform that combines live chat, AI chatbots, and a shared inbox....
Re:amaze
An integrated customer service, live chat, and helpdesk platform for online businesses....