ServiceNow IT Service Management
Deliver resilient services to create experiences that help people work better.
Overview
ServiceNow IT Service Management (ITSM) is a market-leading, cloud-based platform that helps large enterprises manage and automate IT service delivery. It provides a single system of record for IT, built on a common data model, to consolidate fragmented tools and legacy systems. The platform leverages AI and machine learning to accelerate issue resolution, improve employee self-service, and provide deep insights into service performance.
✨ Key Features
- Incident, Problem, Change, and Request Management
- AI-Powered Service Operations
- Virtual Agents (Chatbots)
- Predictive Intelligence
- Service Catalog
- CMDB
- Performance Analytics
🎯 Key Differentiators
- Single platform architecture (Now Platform).
- Market leader in the enterprise ITSM space.
- Extensive workflow automation capabilities beyond just IT.
- Powerful AI and machine learning embedded in the platform.
Unique Value: Transforms business operations by connecting people, functions, and systems on a single, intelligent platform, automating workflows across the entire enterprise.
🎯 Use Cases (4)
✅ Best For
- Large enterprises and global organizations requiring a powerful, scalable, and unified platform for service management.
- Companies undergoing digital transformation initiatives.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small to medium-sized businesses due to high cost and complexity.
- MSPs looking for a multi-tenant solution with integrated RMM and billing.
🏆 Alternatives
Offers a much broader platform and deeper workflow automation capabilities than point solutions, enabling true enterprise-wide service management, though at a significantly higher cost and complexity.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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