CustomerThermometer
Immediate customer feedback at your fingertips.
Overview
Customer Thermometer is a customer satisfaction survey tool that allows businesses to collect real-time feedback through one-click email-embedded surveys. It is used for CSAT, NPS, and other experience feedback initiatives. The platform is known for its high response rates, ease of use, and integrations with various CRM, support, and messaging platforms.
✨ Key Features
- One-Click Email-Embedded Surveys
- CSAT and NPS Surveys
- Customizable Survey Icons and Branding
- Real-Time Dashboards and Reporting
- Instant Feedback Alerts
- Response Drivers for Additional Insight
- Closed Loop Feedback Tracking
🎯 Key Differentiators
- Simplicity and ease of use.
- Focus on one-click, email-embedded surveys.
- Very high response rates.
Unique Value: Customer Thermometer makes it incredibly easy to get a high volume of real-time, actionable feedback by embedding simple, one-click surveys directly into emails.
🎯 Use Cases (4)
✅ Best For
- High survey response rates (often over 80%).
- Real-time identification of dissatisfied customers.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations requiring complex, multi-question surveys.
🏆 Alternatives
While other tools may offer more complex survey capabilities, Customer Thermometer excels at providing a frictionless feedback experience that leads to higher response rates and more immediate insights.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (NA tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
📊 Market Info
Customers: 10000
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